Online Customer Care training for front line staff. Access anytime learning at your own pace.
This course covers the basic skills and knowledge required for front line staff to successfully handle customer contacts by phone, email and face to face.
This certification exam contains questions about how to
- Identify and meet customer expectations
- Communicate effectively with customers
- Manage customer perceptions
- Deal with different types of customers
- Respond effectively to in-person and telephone customer contacts
- Write effective letters and emails